Helping a law firm design and deliver a training session for trainee solicitors
One of the great things about the S.T.A.R approach to the design and delivery of training is that we don't pretend to know it all. You are the person who knows your business best and S.T.A.R looks to complement that by working in partnership with you to design a genuinely bespoke course, using your own business-specific scenarios to bring the training to life and to enable delegates to think how the skills they are learning can be specifically used back in the workplace.
S.T.A.R was approached by the Training Manager of a London-based law firm to work closely with the firm to provide a fresh new approach to the training programme already offered to their trainees. The specific area that S.T.A.R was asked to look at was communication and assertiveness skills. A pilot session was held to allow the firm to think about what was and wasn't appropriate to them, and then a programme was designed using a range of real life scenarios that the trainees were likely to encounter so that they could think specifically about how they would tackle such situations when faced with them.
The sessions allowed the trainees to think about their current approach and style and their impact on others, and consider ways in which they could improve to get the best out of every day interactions. Specific objectives achieved were:
- Adapt your own communication styles to meet the needs of others;
- Demonstrate an assertive approach to communication;
- Present a confident, professional image of yourself, and
- Develop a coping strategy for dealing with difficult people or challenging situations.
Following this initial pilot, S.T.A.R now provides a one-day course twice a year which is delivered for all new trainees, and is entitled "Personal Impact". (link to course outline)